Shipping & Delivery

Delivery time
When you place your order on business days before 12:00 GMT+7 (Hanoi Time) most orders will be shipped the same day. Delivery time to most countries in 7 to 14 business days*.
* Shipping time depends on the country and chosen delivery service. Some rural areas can require extra delivery days. Orders placed on Saturday and Sunday will be processed on Monday.

Delivery cost
Orders > 250 USD are FREE in Vietnam.

For other countries:
Delivery charges are automatically calculated by our program in checkout when your delivery address is chosen. They depend on the following information:
• the country that the order is to be delivered in
• the largest or heaviest item in the shopping cart. Big kites and flutes can have extra fee.
• the total value of the order, since for orders above a certain value delivery is free.
• the service you have chosen (Standard or Express service, etc..)

If you want to know exactly how much the delivery charge for your order is or whether the delivery is free, please choose your delivery country in the header and prepare your shopping cart.

Customs duties for countries outside of the EU are NOT calculated by our program or charged by us. These depend on the respective country of delivery and the goods class of the articles and are imposed by the responsible importer or the authority directly. If necessary please find out about the regulations in your country before importing anything through us.

Shipping options

Shipping Method Delivery
UPS Standard Standard Shipment with UPS. Delivery in one to five business days across Europe, depending on destination.
UPS Express Saver Delivery the next business day during the day to almost all European business centres. Delivery in the USA in 1 to 3 working days.
VietnamPost standard Standard shipment with VietnamPost. Delivery the next business day and Saturday. Available in Vietnam.
VietnamPost collection point Delivery to a VietnamPost collection point the next working day. You can choose your collection point yourself. Only available in Vietnam.
DHL Parcel service Standard shipment with DHL to several countries in the world.

We ship worldwide with VietnamPost and DHL. A signature is required for receiving the package.

Shipping to Non-EU countries and VAT
For customers of non-EU countries the VAT will be deducted from your total price.
Please note that the VAT of the country of delivery + the import duties can be charged to you upon delivery.
NOTE: We are not responsible for any additional import and customs cost. Always inform yourself to avoid unexpected import costs.

Unites States: You are responsible for any VAT, import and customs costs. Under no circumstances can we reimburse them. Returns, even in case of a warranty request, are at your own expense. The final price you pay in Dollars ($) depends on the exchange rate your credit card company or PayPal charges at the time of your order.
We have provided the information below on the basis of a best effort and no rights can be derived from it. Customs rules can change regularly, so it is possible that this information is no longer (completely) correct. Make sure you are well informed in order to avoid unexpected costs. We are not responsible for unexpected import costs.

Order value Description
below $ 800 If your order, including shipping costs, has a value below $800 then you do not pay VAT. In most cases, you do not pay any import or customs fees either, but this can vary from state to state.
above $ 800 If your order is $800 or more, VAT, import and customs costs may be charged. These costs will automatically be charged to you by the carrier. Under no circumstances can we reimburse these costs.

Switzerland (from January 2018): 7.7% VAT + levy (2.5% VAT/minimum CHF 21).
Norway (from October 2012): 25% VAT + levy (3.5% VAT/minimum NOK 165.00).
United Kingdom (from January 2021): 20% VAT + £14 levy
Canada: goods are subject to the federal Goods and Services Tax (GST) and Provincial Sales Tax (PST) or, in certain provinces and territories, the Harmonized Sales Tax (HST). For most goods, like kites and boards, you don’t pay additional import duties. You can look up the tariffs at CBSA or contact the Border Information Service.
Australia: When your order is below A$1000 excluding shipping costs you don’t pay import duties and GST. When the order value ex. shipping costs goes over A$1000 you might be charged 10% GST, import duties and handling fees. More information can be found at the Australian Border Force.

UK Delivery and Brexit
Last updated: 1/1/2021 07:21
Due the Brexit ground shipments between UK and NL may be delayed. Express Shipments are currently not impacted by these measures. We continue closely monitor the situation and have put contingency plans in place to minimize disruption. All prices on our website for UK are excluding 21% VAT. Upon delivery in the UK, 20% VAT + £14 customs fee will be charged by our carrier. If you have any questions don’t hesitate to contact us.

Track your orders
Immediately after we have offered your package at the parcel service you will receive a track and trace number from us which you can use to track your order online.

Pick up
You can also pickup your order in our showroom during office hours. Payment with debit card, credit card or cash.
Office hours: 08:00 – 17:30 (Hanoi Time: GMT +7), Monday to Friday.
Pickup address: Vietnam Kites Store – 100 Nguyen Van Cu Street, Long Bien District, Hanoi, Vietnam.